AODA Multi-Year Plan (2023 - 2028)

In alignment with the goal of the Ontario Government to make Ontario barrier-free by 2025, Thrillworks Inc. supports the full inclusion of persons with disabilities as set out in the following:

  • Canadian Charter of Rights and Freedoms

  • Ontario Human Rights Code

  • Accessibility for Ontarians with Disabilities Act (AODA), 2005

As part of Thrillworks’ commitment to accessibility, our multi-year accessibility plan outlines our strategy and the actions that have been and will be implemented to prevent and remove barriers and to meet our requirements under the Accessibilities for Ontarians with Disabilities Act (AODA). This multi-year accessibility plan focuses on our initiatives with respect of the AODA’s Accessibility Standards including:

  • Customer(client) service

  • Information and communications

  • Policies and training

  • Employment

  • Design of Public Spaces

  • Feedback

This plan applies to Thrillworks and its related/allied firms as required by the AODA.

Information and Communication

In accordance with the AODA’s Information and Communication Standard, Thrillworks will:

  • We are pleased to announce compliance was achieved November 21, 2023.

  • Ensure Thrillworks notifies the public and provides, on request, accessible formats and supports for people with disabilities in a timely manner and at no additional cost to others.

  • Ensure conformity with Level AA of the WCAG 2.0 as required by the standard.


In accordance with the AODA’s Employment Standards, Thrillworks will:

Ensure inclusive employment processes for recruitment, retention and development within the firm, including:

  • Notification of the firm’s commitment to accessibility and availability of accommodation for employees’ and candidates’

  • Provision of accessible formats and communication supports that take into account an employee’s and candidate’s accessibility needs

  • Taking employees’ disabilities and accommodation needs into account in respect to performance management and career development

  • Ensuring processes are in place to support employee / workplace accommodation requests following absences from work and during an employee’s employment

Policies and Training

Thrillworks has and will continue to implement policies and practices and training initiatives in accordance with the AODA by taking the following steps:

  • Implementing a policy outlining our commitment to accessibility for clients.

  • Training for our people on accessibility in the provision of services to our clients.

  • Implementing a statement of our organization’s commitment to meet the accessibility needs of persons with disabilities in a timely manner and in compliance with the AODA’s Integrated Accessibility Standards.

  • Training for our people on accessibility standards and human rights legislation, as it pertains to people with disabilities.

Training will be provided in a way that best suits the nature of our people’s work.

A Workplace Emergency Response Plan will be provided to employees who have indicated to the firm that they have a disability and require assistance in the event of an emergency.

This plan will be reviewed at least once every five years.

Design of Public Spaces

As of June 1, 2023, Thrillworks does not have any plans for new construction or significant redevelopment of its Ontario offices to which the Design of Public Spaces Standard of the Integrated Accessibility Standards Regulation is applicable. For any future plans to which this Standard would be applicable, however, Thrillworks will comply with the required responsibilities under this Standard.

Thrillworks will also put in place procedures to prevent service disruption to accessible elements of its public spaces as required under the Design of Public Spaces Standard. In the event of a service disruption affecting these accessible elements, Thrillworks will notify the public of such service disruption and any available alternatives.

Client Feedback

Thrillworks is pleased to have established its Commitment to Accessibility for Clients policy, which outlines our commitment to ensuring our services are accessible to our clients and our training plan. We achieved compliance with the AODA’s Customer Service Standard by November 21, 2023.

Thrillworks submitted its annual report confirming compliance with this standard as of December 12, 2023 and will continue to ensure compliance with the Accessible Customer Service Standard.


Thrillworks Receiving feedback from our people, clients and the public is an important part of our commitment to accessibility. In 2023, we developed a feedback process to respond to enquiries and suggestions. Details are available on our intranet for our people, as well as in our Commitment to Accessibility policy on We will continue to monitor and respond to feedback promptly.

For more information on this accessibility plan, please contact us:

Accessible formats of this document are available free upon request.